Return & Refund Policy

Last Updated: August 27, 2026

At Jelvix.shop, we want you to feel confident when shopping for men's clothing and accessories. If an eligible item isn't right for you, you may request a return according to the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, clothing and accessories must:

• Be unworn and unused

• Be in original condition

• Be free from stains, odors, makeup, pet hair, or other marks

• Not have been washed, altered, or damaged

• Have original tags attached where applicable

• Include original packaging where applicable

• Be accompanied by your order information

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Final-sale items

• Personalized or customized products

• Items that have been worn, washed, altered, or damaged

• Items returned without required tags

• Gift cards, where applicable

Wrong, Damaged, or Defective Items

If you receive the wrong item or an item arrives damaged or defective, contact us as soon as possible at support@jelvix.shop.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.

Size Exchanges

If you ordered the wrong size, contact support@jelvix.shop as soon as possible.

Size exchanges are subject to product availability and the item meeting our return conditions.

Return Shipping

For returns due to reasons such as choosing the wrong size, color, or simply changing your mind, the customer may be responsible for return shipping costs.

If an item is incorrect, damaged, or defective due to an issue on our part, we will review the situation and provide an appropriate return solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Original shipping charges may not be refundable unless required by applicable law or the issue resulted from an error on our part.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

How to Request a Return

Email support@jelvix.shop with:

• Your order number

• Product name

• Reason for the return

• Photos, if the product is damaged or defective

Our support team will review your request and provide return instructions.

Please do not send products to a return address unless it has been provided by our support team.

Contact Us

For questions about returns, refunds, or exchanges:

Email: support@jelvix.shop